Frequently Asked Questions
Everything you need to know about our premium apparel and service.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on your location.
How do I initiate a return or exchange?
We offer a 30-day return policy. Items must be unworn, unwashed, and in their original packaging with tags attached. Contact our support team to receive a prepaid return label.
How can I ensure I select the correct size?
Each product page features a detailed size guide with precise measurements. We recommend comparing these measurements against a well-fitting garment you already own for the best fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout.
Are your materials sustainably sourced?
At optcg.gg, we are committed to quality and ethics. 80% of our fashion line is produced using organic cotton and recycled polyester to minimize our environmental footprint.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to monitor your delivery progress in real-time.